Well, there’s only 2 options here:

Either we gave you the wrong password (sorry!), or you’re keying it incorrectly.

Capitalisation is often a problem - check your capitalisation carefully.

If the listed password has a first letter that’s capital, try it as lower case in case it is recorded incorrectly- many software programs automatically capitalise the first letter so its easy to accidentally record incorrectly in this way.

If the simple options above don’t remedy the problem, please get in contact.